The below gives an approximate guide to shipping rates. This is for illustration only, and your exact shipping quote will be determined at the time of your order. Illustrative prices below now INCLUDE insurance.

Please note :-

• Rural locations may require additional charges.
• Shipping under $5000 dispatches once per week (Tuesday or Wednesday), not on the day we receive payment. You may upgrade to express courier for additional $30.
• Shipping over $5000 dispatches by courier (FEDEX or UPS) within 1 business day of payment received.
• Shipments are NEVER dispatched on Fridays, or before Public Holidays. This is to prevent packages idling in a depot, which increases risk of theft.

Couriers & Packing

We use Canada Post, UPS and Fedex to courier our shipments. We only use new packing boxes, securely sealed. Your order will be inside a second box within the main packaging to deter mail theft. On receipt of your package you should check the outside VERY carefully for any signs of tampering. (We will occasionally use tamper evident tape if a package is heavy). We have not yet had any problems or losses with shipments to clients, but we would hate for you to be the first - so please remain vigilant.

Insurance

All shipments are insured under our precious metals dealers blanket insurance policy with Lloyds of London. Please be aware that even a small claim can take 3-6 MONTHS to settle, and we cannot offer any refunds or replacements until the claim is settled. If there is any damage to your package, we strongly suggest using a cellphone to video the handover of the package from the courier and then open it on camera also. This would help prove the loss was not fraud on your part and expedite any possible claim.