We recommend you open an account ONLINE, as this will allow you to...

• View balances held in our vault accounts
• Enter digital wallet addresses for us to send crypto-currencies to you

Click the CREATE ACCOUNT button at the top of the page.

However, if you do not want to open an account online, you can still open an account by phone, or in person.

We need proof of ID & Address before you can trade.

If you are having crypto-currencies sent to your own wallet, take the following steps...

• Login to your account
• Click on My Account at the top of the page
• Click the link "Change my email, phone & Crypto-Currency addresses"
• Copy & Paste the relevant crypto-addresses into the fields
• Click Continue to save the information

If you are storing your Crypto-Currencies with us (in our Vault Accounts) then you do not need to set up withdrawal addresses

Ordering Online

Placing orders online is easy, but we ask for a small deposit of your order total to lock in your price. This deposit is deducted from your order total, and is to prevent online fraud and dishonest speculators.

The Deposit is 1% of your bullion order + shipping & taxes.

You then send the remaining 99% by conventional payment methods (see below)

E.g.

You Order 25 Silver Maples @ $27.50 for shipping in New Brunswick. You choose to pay by Interac E-Transfer.

You will receive email confirmation of your order. Check your order details, and if all is OK, send the remaining balance. If there are any problems, get in touch with us by phone or email as soon as possible.

Ordering by Phone or In Store

You may place your order in person at our office, or by phone. We do not accept orders by email, online chat or through third parties. We will confirm the price and arrange your delivery / collection preference. You then have 1-3 business days to complete payment, depending on order size. (See full terms and conditions below)

Please Note : Minimum Order size for Crypto-Currencies is $250. If ordering online, please ensure you send over this amount due to decimals and rounding (e.g. $255)

Before you can place an order for crypto-currencies you must...

• Have your ID verified.
• Send a payment to cover your order.

• If you are having crypto-currencies delivered to your address, we will VERBALLY confirm the address with you.
• We will lock in the price on the phone, upto your payment amount.

You may place your order ONLINE or by PHONE - we DO NOT accept instructions by EMAIL.

Please follow the instructions below to ensure payments are received quickly and without problems.

Please Note : WE DO NOT accept Visa, Visa Debit, Mastercard, Mastercard Debit, or any other credit card based payments for Bullion or Crypto- Currencies.

If you collect your order from our store, there are no shipping charges. We usually carry sufficient inventory of silver and gold for most orders - and larger orders can be supplied within 5-10 days.

If you have paid in advance, we will ask to see government photo ID on collection. This will not be recorded and is simply to ensure no-one else can collect your order.

The below gives an approximate guide to shipping rates. This is for illustration only, and your exact shipping quote will be determined at the time of your order. Illustrative prices below now INCLUDE insurance.

When will my order ship ??

• Rural locations may require additional charges.
• Shipping under $5000 dispatches once per week (Monday or Tuesday), not on the day we receive payment. You may upgrade to express courier for additional $30.
• Shipping over $5000 dispatches by courier (FEDEX or UPS) within 1 business day of payment received.
• Shipments are NEVER dispatched on Fridays, or before Public Holidays. This is to prevent packages idling in a depot, which increases risk of theft.

Couriers & Packing

We use Canada Post, UPS and Fedex to courier our shipments. We only use new packing boxes, securely sealed. Your order will be inside a second box within the main packaging to deter mail theft. On receipt of your package you should check the outside VERY carefully for any signs of tampering. (We will occasionally use tamper evident tape if a package is heavy). We have not yet had any problems or losses with shipments to clients, but we would hate for you to be the first - so please remain vigilant.

Insurance

All shipments are insured under our precious metals dealers blanket insurance policy with Lloyds of London. Please be aware that even a small claim can take 3-6 MONTHS to settle, and we cannot offer any refunds or replacements until the claim is settled. If there is any damage to your package, we strongly suggest using a cellphone to video the handover of the package from the courier and then open it on camera also. This would help prove the loss was not fraud on your part and expedite any possible claim.

All crypto-currencies ordered during the day are sent to confirmed addresses between 5pm and 6pm that evening. ( 1pm-2pm on Saturdays )

Transfer fees (to tranfer to your own wallet) :

•     BTC : 0.001 BTC
•     LTC : 0.01 LTC
•     ETH : 0.002 ETH

Fees can be deducted from the balance sent, or paid for separately.

We offer live prices for all regular bullion investments. We also show live prices for scrap silver/gold and less tradeable bullion items.
Investment items must be in good condition, and identifiable as coming from a reputable mint. (i.e. well known brand, coin or mint mark). We cannot offer or book a price for you over the phone, as we must see the items first. If you wish to sell items over $5000, please call in advance to let us know you are coming and verify that it is something we will buy.

If you have your crypto-currencies in our Vault Account, you can just phone your sell order, or do it in person in our stores. We can pay out by any of the usual methods (Cash, Cheque, Email Money Transfer etc)

If you have crypto-currencies in your own wallet, you need to send them to us first. Once they are confirmed received, we will call you to lock in the price and sell them.

To get an address to send your crypto-currencies to us...

• Log into you account on our web site by clicking LOGIN at the top of the page.
• Click on the MY ACCOUNT button at the top of the page.
• Under the My Account section, click on the link Request Address to send us Crypto-Currencies.
• Follow the instructions on-screen

Technical support we offer is entirely limited to use of our own web site.

Technical Support : We cannot offer ANY technical support or advice for people setting up their own software or hardware wallets, or for online wallets hosted on other web sites.

Computer Security : If you are not confident setting up your own computer security, we strongly recommend investing with our 'Vault' accounts and allow us to store your crypto-currencies.

Wallet Addresses : If you advise us of an incorrect wallet address, funds transferred to that address will be LOST entirely and we shall not be held responsible for the loss.

Exchange Availability : Crypto-currency exchanges are relatively immature and less reliable than established stock exchanges. Should exchanges experience difficulties, we CANNOT guarantee to buy or sell any crypto-currencies until the exchanges are operating normally again.